Refund policy
Returns
At Wrapnpac, customer satisfaction is important to us. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your items.
To be eligible for a return:
- Products must be unused and in their original packaging
- Items must be in resalable condition
- Proof of purchase or order confirmation is required
- Custom branded or personalised products are non-returnable unless faulty
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged or incorrect items
- A brief explanation of the issue
Our team will review the issue and arrange a replacement, refund, or suitable resolution as quickly as possible.
Refunds
Once your returned items are received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error or damaged goods.
Non-Returnable Items
The following items cannot be returned:
- Custom printed or branded packaging
- Clearance or sale items
- Used or opened products
- Items damaged after delivery due to misuse
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The product arrived damaged or faulty
We recommend using a tracked delivery service for all returns.
Order Cancellations
Orders may be cancelled before dispatch. Once an order has been shipped, cancellations may no longer be possible.
For urgent cancellation requests, please contact our support team as soon as possible.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team and we’ll be happy to assist you.