Shipping policy
Shipping Information
UK Mainland Delivery
- Next Working Day Delivery: We aim to deliver the following working day for all orders placed by 1pm Monday to Friday; however, please allow up to 2 working days.
- Standard Weekday Delivery: Free for all orders over £100 (ex VAT) or £9.75 + VAT for orders under £100 (ex VAT).
- Saturday Delivery: Available at £30 + VAT.
Scottish Highlands & Islands or Northern Ireland
- Delivery Time: Please allow 2–5 working days.
- Shipping Rate: A flat rate of £30 + VAT will apply.
International Deliveries
- Enquiries: Please contact us to discuss your delivery requirements.
Tracking Your Goods
- If you have provided an email address and/or mobile number, you will receive delivery notifications.
- You can track your delivery via the DPD website. On the morning of your delivery, you will be given a one-hour time slot and the opportunity to rearrange or have your parcel left in a safe place.
Return Policy
Stock Products
- Returns: If you wish to return unwanted products, please contact us on +44 07305854634 within 5 working days of receiving the goods. We will arrange collection of the items, subject to a collection fee and a 15% restocking fee.
- Condition: Returns and refunds will only be issued if all items are unmarked, undamaged, and in a new condition with the inner packaging unopened. Please refer to our current Terms and Conditions for further details.
Faulty or Defective Goods
- If the goods you receive are faulty or defective, please notify us immediately. We will arrange for next-day collection and replacement.
- Please note that if collection is arranged and you miss your slot or pick-up time, the return of the goods will be at your own expense.
Customised Returns
- Goods that have been customised in any way cannot be accepted for a refund under any circumstances unless they are damaged or faulty.
- Please notify us within 5 working days if your customised products are damaged or faulty.